TERMS AND CONDITIONS
BedFerret exists to help festival goers identify accommodation available at festivals and to assist accommodation providers in explaining their product offerings.
We help accommodation providers market their products, and assist festival goers in comparing accommodation options available at a festival.
BedFerret Ltd operates a webportal, BedFerret.com, in order to deliver the above services as well as social media channels.
These terms and conditions, as may be amended from time to time, apply to all our services made available through this website, through any mobile device, by email or by telephone. By accessing, browsing and using this website or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
“Accommodation” means the sleeping facility provided by an Accommodation Provider at a Festival listed on the Website which includes but is not limited to tented accommodation, glamping products or campsite only pitches.
“Accommodation Provider” or “Provider” means the organisation or company providing the accommodation. This may be the owner of the accommodation or the Festival itself.
“BedFerret” or “We” means BedFerret Ltd a company registered in England and Wales under company registration number 11605711 having its registered address at 25 Raglan Road, Reigate, Surrey, RH2 0DR.
“Festival” means a festival or event.
“Listing” means the description of the Accommodation and any associated products and services as displayed on the Website.
“Visitor” or “You” means the individual or lead individual in a party or group seeking accommodation and making a booking.
“Website” means the website BedFerret.com or BedFerret.co.uk
- Scope and nature of our Service
Through our Website Accommodation Providers advertise or market their Accommodation offerings, and as a result Visitors to the Website can search, compare, and book Accommodation.
Listings, including prices and descriptions of any upgrades or ancillary services and products, are based on information provided to BedFerret by the Accommodation Provider. BedFerret uses reasonable skill and care in producing the Listing, but cannot guarantee that any information is accurate, complete or correct, nor can BedFerret be held responsible for any errors or omissions in the Listing.
Descriptions provided by Accommodation Providers replicated in BedFerret’s Listings do not constitute a recommendation or endorsement of the quality, service level, qualification of the Accommodation.
BedFerret does not undertake or guarantee to list all available accommodation options for a festival.
- Privacy and cookies
We respect your privacy. Please review our privacy statement for further information.
Unless indicated otherwise, the service is free of charge to Visitors making bookings.
Accommodation Providers pay a commission in the form of a small percentage of the total fee to BedFerret to be listed on the Website and for the services BedFerret performs marketing and advertising the Accommodation of behalf of the Provider.
When you pay for your booking on BedFerret, we will transfer your payment to the Accommodation Provider less any commission due.
- Festival Tickets
In almost all cases when making a booking you will be purchasing accommodation only and you will need to purchase separately a festival entry ticket. You are responsible for ensuring that you are able to purchase a festival entry ticket and Accommodation bookings are not refundable in the event of any inability to obtain a festival entry ticket.
In addition to the terms and conditions of BedFerret and the Accommodation Provider you will be bound by the terms and conditions of the Festival which are available when you purchase your festival ticket.
- Accommodation Provider Terms and Conditions
When you make a booking via BedFerret for Accommodation in addition to our Terms and Conditions you are bound by the Terms and Conditions of the Accommodation Provider, copies of which are available on request and key terms listed in the Listing.
- Cancellation and No-Show
By making a Booking on BedFerret you accept and agree to the relevant cancellation and no-show policy of the Accommodation Provider. A summary of the cancellation and no-show policy of each Accommodation Provider is shown in the Listing on our Website and in the confirmation email.
If you wish to change or cancel your booking, please refer to the confirmation email and follow the instructions enclosed. You will be responsible for coordinating and organising any amendments or cancellation directly with the Accommodation Provider.
If you are late or delayed in arrival please ensure you inform the Accommodation Provider directly and promptly of this. BedFerret does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Accommodation Provider.
By completing a Booking, you agree to receive:
- An email shortly after booking confirming your booking.
- If applicable a reminder email from BedFerret prior to your stay.
- An email after your stay which will include a request for feedback on the Accommodation.
- If you opt in any information regarding future events of bookings, offers or promotions, either from ourselves or our partners.
You are responsible for supplying your correct email address. BedFerret is not responsible nor liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong phone number or credit card number.
In order to fulfill the Booking we will process and store information relating to you including names, addresses, phone numbers and email addresses. We will also pass this information on to the Accommodation Provider so that they can fulfill the order.
Any complaints relating to the listing on BedFerret must be submitted to BedFerret within 30 days of the booking or event occurring.
Any complaints relating to the Accommodation must be submitted to the Accommodation Provider directly and any complaints of this nature received by Bedferret will be forward to the Accommodation Provider.
- Applicable law
These terms and conditions and the provision of our services shall be governed by English law.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
When you make a booking on our website we may collect personal information such as:
· your name
· your date of birth
· your contact details (email address, phone number and address)
· the event you are booking for
· the type of accommodation you have booked
We process this information under our direct contract with you to provide the accommodation you have chosen.
Why do we collect and use your personal information:
· To provide you with services
· For communicating with you about our products and services
· For quality assurance purposes
· To take payment for our services and products
· On a de-identified basis for analysis research and marketing
In order to fulfil our obligations to provide the accommodation we will share your data as follows:
· With the provider of the accommodation so that they can fulfil your request for accommodation and so that they can contact you with information or to tell you about amendments or changes.
· With our IT service provider who hosts and provides our IT and email systems.
We only disclose your information to a third party when we need to do so to provide a service that you have requested unless we are required to do so by law.
We do not accept any responsibility or liability for third party service providers.
Payments are processed by our team and we do not store any credit or debit card information.
We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.
Subject to the above provisions, you agree to the transfer, storing or processing of your personal data.
Access to information:
You have the right to access information held about you. Further information can be found here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/. Excessive requests for personal information are subject to a processing fee.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.
Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
· Internet Explorerhttp://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
· Google Chromehttps://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
· Mozilla Firefoxhttp://support.mozilla.org/en-US/kb/Blocking%20cookies
· Apple Safarihttp://docs.info.apple.com/article.html?artnum=32467
CONTACT & COMMUNICATION
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
RESOURCES & FURTHER INFORMATION
· Data Protection Act 1998
· Privacy and Electronic Communications Regulations 2003